Refund policy
Refund & Cancellation Policy
At Sak&Fib, all our products are made-to-order. Due to the custom nature of our products, we do not accept returns or offer refunds except in the following cases:
Eligible for Refund or Replacement:
- The product received is defective (e.g., printing error, damaged item, manufacturing fault)
- The wrong product was delivered (different from what was ordered)
- The wrong size was delivered (different from what was ordered)
How to Raise a Claim: To request a refund or replacement, please contact us within 48 hours of delivery at [your email address] with:
- Your order number
- Clear photographs of the issue
- A brief description of the problem
We will review your request and, if eligible, offer a replacement or store credit at our discretion.
Not Eligible for Refund:
- Change of mind or incorrect size ordered by the customer
- Minor colour variations due to screen display differences
- Orders that have already been dispatched cannot be cancelled
Cancellations: Orders can only be cancelled within 24 hours of placing the order, before production begins. Once an order enters production, it cannot be cancelled.